Science and technology
User support technician
$38.40 hourly
Pay is above the local median for this work ($34.44 an hour; Job Bank, 2024)
What the posting asks for
- 1 to 2 years' experience
- College/CEGEP
- English
From the posting's details in Job Bank's open data. The full ad is on Job Bank.
Hours and terms
- 40 hours a week
- Shifts: mornings, days, weekends, shifts
- Full time, Permanent employment
- In person
Usually needed for this kind of work
- Completion of a college program in computer science, computer programming or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Certification or training provided by software vendors may be required by some employers.
From Canada's occupation guide (OaSIS) for User support technicians (NOC 22221). It describes this kind of work in general, not this employer's ad.
What this work usually involves
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
About the employer
- Industry: Professional, scientific and technical services
- Region: North Coast Region
Job Bank's search for this title and town usually shows this ad first.
From Job Bank.